No-shows cost the average contractor $800-$2,000/month in wasted truck rolls, lost labor hours, and empty time slots that could have been filled. The average no-show rate for home services is 15-20%. When a customer forgets, your tech drives 30 minutes for nothing, and that slot is gone forever.
A 3-touch reminder sequence fires automatically: SMS at 48 hours, SMS at 24 hours, and SMS + email at 2 hours before the appointment. Each message includes one-tap confirm, reschedule, or cancel buttons. If they cancel, the slot immediately opens for other bookings.
No-show rates drop from 15-20% down to 3-5%. Rescheduled appointments fill slots instead of leaving holes. Your techs stop wasting drive time on empty houses. One electrical contractor saved $1,800/month in recovered appointments within the first 30 days.
On your calendar from any source — manual, online booking, or lead form.
"Hi [name], just a reminder you have a [service] appointment on [date] at [time]. Reply CONFIRM to confirm or RESCHEDULE to change."
"See you tomorrow at [time]! Our tech [name] will arrive in a branded [company] truck. Please make sure [access instructions]."
"We're heading your way! [Tech name] will be there around [time]. Call us at [number] if anything changes."
Slot opens back up and a waitlist notification fires to fill the gap.